Terms and Conditions

The private and other information of our guests will be kept confidential as per the Protection of
Personal Information act of South Africa 2013.
Please allow enough time before departure, for breakfast and other formalities.
The tour times will be as per the agreed itinerary.
Even though there may be an agreed itinerary, should you wish to change this, please be advised that the new
itinerary may incur an extra cost, depending on additional time and distance.
Some guests are affected by motion sickness in the vehicle, especially on the winding roads along the
coastal drives or mountain passes. Please take the necessary precautions.
Some guests are affected by motion sickness on board boats, kayaks, other vessels or aircraft. Please take the necessary precautions.
Your guide will advise you on the best way to make the most of your time.
Please remember that tour will include the travel time back to your accommodation, so you may
have to leave between 1 hour or 2 hours from the last site you are visiting, in order to avoid a surcharge.
No drones, Chinese Lanterns or balloon releases are allowed.
Tusk Adventures and Tours reserves the right to cancel or amend the itinerary and route
due to unfavourable weather conditions, road works, emergencies or other unfortunate incidents.

Fees

The price quoted will be in South African Rands (ZAR).
Unless otherwise stated, the price quoted for will exclude any Cable Car, South African National Park, Wine Tasting,
Robben Island or other fees; lunch or gratuities.
The price quoted will be valid for 30 days or until the nominated date.
Confirmation of the tour will only be processed upon the final receipt of the full payment for the
requested service, by the specified date.
The tour shall not proceed unless the full payment is received.
Should you request a drop off after 17h00, a surcharge will apply.
This surcharge will be priced at:
Any time between 17h00 and 18h00 = R500,00
Any time between 18h00 and 19h00 = R700,00
Any time between 19h00 and 22h00 = R1000,00
There shall be no service after 22h00 unless by prior arrangement.
Tusk Adventures and Tours (PTY) LTD, their directors, employees, agents and associates shall not be responsible for, and shall be exempt from any liability in respect of any loss, damage, injury, accident, delay or inconvenience to any person or their luggage or other personal property.
Tusk Adventures and Tours (PTY) LTD, their directors, employees, agents and associates shall not be responsible for, and shall be exempt from any liability in respect of cancellations or delays by third parties and cases where the accommodation is deemed to be unsatisfactory for whatever reasons.

Cancelation policy

Cancellations will only be honoured if done via email by the person/entity who originally booked the tour.
The client accepts that these cancellation terms below are reasonable and fair.
Tusk Adventures and Tours shall be at liberty in its discretion to charge a cancellation fee or any
percentage thereof at:

5% of the tariff – on all cancellations as an administration fee;
15% of the tariff – within 30 days prior to the departure date;
25% of the tariff – within 21 days prior to the departure date;
50% of the tariff – within 14 days prior to the departure date;
75% of the tariff – within 7 days prior to the departure date;
80% of the tariff – within 5 days prior to the departure date
100% of the tariff – within 4 days prior to the departure date
Refunds will be done within 30 days

NB
Where Tusk Adventures and Tours has already paid third party suppliers, these amounts shall not be refundable.

*All vehicles are air conditioned, registered and permitted*
*We also have accident and public liability insurance in place*
*Courtesy bottled water in the vehicle*
*Prices are subject to change without notice and may vary depending
on the location where guests need to be collected from and returned to*
*The above terms & Conditions apply*
Cape Town Western Cape South Africa