• +27 82 575 7123 or +27 78 104 6008
  • d61@tuskadventures.co.za

Terms and Conditions

Terms and Conditions

 

  1. The private and other information of our guests will be kept confidential as per the Protection of
    Personal Information act of South Africa 2013.
  2. Please allow enough time before departure, for breakfast and other formalities.
  3. The departure time is 08h00. Please be ready before then.
  4. The drop off time is at 17h00.
  5. Even though there may be an agreed itinerary, should you wish to change this, please be advised that the new
    itinerary may incur an extra cost, depending on additional time and distance.
  6. Some guests are affected by motion sickness in the vehicle, especially on the winding roads along the
    coastal drives. Please take the necessary precautions.
  7. You have 9 hours for this tour. Your guide will advise you on the best way to make the most of your time.
  8. Please remember that these 9 hours will include the travel time back to your accommodation, so you may
    have to leave between 1 hour or 2 hours from the last site you are visiting, in order to avoid a surcharge.
  9. No drones, Chinese Lanterns or balloon releases  are allowed.
  10. Tusk Adventures and Tours reserves the right to cancel or amend the itinerary or route
    due to unfavourable weather conditions, road works or other emergencies.

 

 

Fees

  1. The price quoted will be in South African Rands (ZAR).
  2. Unless otherwise stated, the price quoted for will exclude any Cable Car, South African National Park, Wine Tasting,
    Robben Island or other fees; lunch or gratuities.
  3. The price quoted will be valid for 30 days or until the nominated date..
  4. Confirmation of the tour will only be processed  upon the final receipt of the full payment for the
    requested service, by the specified date.
  5. The tour shall not proceed unless the full payment is received.
  6. Should you request a drop off after 17h00, a surcharge will apply.
    This surcharge will be priced at:
    Any time between 17h00 and 18h00 = R500,00
    Any time between 18h00 and 19h00 = R700,00
    Any time between 19h00 and 22h00 = R1000,00
    There shall be no service after 22h00 unless by prior arrangement.

 

Cancelation policy

  1. Cancellations will only be accepted if done via email by the person/entity who originally booked the tour.
  2. The client accepts that these cancellation terms below are reasonable and fair.
  3. Tusk Adventures and Tours shall be at liberty in its discretion to charge a cancellation fee or any
    percentage thereof at:
  • 5% of the tariff – on all cancellations as an administration fee;
  • 15% of the tariff – within 30 days prior to the departure date;
  • 25% of the tariff – within 21 days prior to the departure date;
  • 50% of the tariff – within 14 days prior to the departure date;
  • 75% of the tariff – within 7 days prior to the departure date;
  • 80% of the tariff – within 5 days prior to the departure date
  • 100% of the tariff – within 4 days prior to the departure date
  • Refunds will be done within 30 days

NB
Where Tusk Adventures and Tours has already paid third party suppliers, these amounts are not refundable.